After a two-hour delay, airlines must reimburse all tickets to customers in full, according to the Aviation Minister.

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Following a two-hour delay, the federal government has mandated that all aircraft operators in the nation reimburse the full cost of travel tickets to customers.

Hadi Sirika, Minister of Aviation, said this on Thursday during the weekly State House Briefing in Aso Villa, Abuja. At the seminar, he recited some of the rights of aviation passengers and urged them to claim their rights if they were violated by airlines.

 

“On domestic flights, delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.

If the delay exceeds two hours, the carrier must compensate customers for the entire amount of their tickets. If a flight is delayed between 10 p.m. and 4 a.m., the airline must give hotel accommodations, refreshments, meals, two free calls, SMS, email, and airport transportation,” Sirika explained, adding that the same rules apply to international flights.


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